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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Was ist die BESTE Definition eines Konfigurationselements (Configuration Item, CI)?

A) Eine Sammlung von Informationen zur Beschreibung eines Hardware- oder Softwareelements
B) Ein Asset, eine Servicekomponente oder ein anderes Element, das bzw. das der Kontrolle von Configuration Management unterliegt
C) Vom Service Desk aufgezeichnete Informationen, wenn ein Vorfall gemeldet wird
D) Ein Hardware- oder Softwareelement, das in der Asset-Datenbank registriert ist

2. Welche der folgenden Angaben sind gültige Teile des Service-Portfolios?
1. Service-Pipeline
2. Service Knowledge Management System (SKMS)
3. Servicekatalog

A) nur 1 und 2
B) 3 nur
C) Alle oben genannten
D) nur 1 und 3

3. Die Definition der Prozesse, die zum Betreiben eines neuen Dienstes erforderlich sind, ist Teil von:

A) Servicebetrieb: IT-Betriebsmanagement
B) Service Design: Entwerfen Sie die Prozesse
C) Service Transition: Planen und Vorbereiten der Bereitstellung
D) Servicestrategie: Entwickeln Sie die Angebote

4. Welche der folgenden Aussagen ist korrekt?

A) Der CMS ist Teil der Configuration Management-Datenbank (CMDB).
B) Das Configuration Management System (CMS) ist Teil der bekannten Fehlerdatenbank (KEDB).
C) Die KEDB und das CMS sind Teil des größeren SKMS
D) Das Service Knowledge Management System (SKMS) ist Teil des CMS

5. Welche der folgenden Ziele verfolgt Service Design?
-Design Services zur Erfüllung der Geschäftsziele.
-Identifizieren und verwalten Sie das Risiko.
-Entwerfen Sie effektive und effiziente Prozesse
-Entwerfen Sie eine sichere und ausfallsichere IT-Infrastruktur.

A) nur 1, 2 und 4.
B) Alle oben genannten
C) Nur 1
D) nur 2 und 3.

Solutions: