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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What is a digital product?

A) A combination of an organization's resources based on digital technology and designed to offer value to consumers
B) The access to the service provider's resources and their use according to the agreed terms and conditions
C) A formal description of one or more services designed to address consumer needs
D) Actions performed by a service provider or jointly by a service provider and consumer

2. Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A) Service management
B) Supplier management
C) Relationship management
D) Release management

3. What BEST describes a Service Level Agreement (SLA)?

A) A documented agreement between a service provider and a customer that identifies services and their agreed levels
B) A legal contract between two vendors regulating financial penalties
C) A guideline document for internal IT teams without customer involvement
D) An informal discussion between users and service providers about expectations

4. Which role takes responsibility for the outcomes of service consumption?

A) Sponsor
B) Customer
C) Organization
D) Service provider

5. According to the 'Focus on value' ITIL Guiding Principle, all organizational activities should link back to what?

A) Market share dominance
B) Benefits for organization, its customers, and stakeholders
C) Employee satisfaction
D) Increased revenue only

Solutions: