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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?

A) Purchasing an extended warranty
B) Hardware Refresh
C) Upgrading with HP Contract
D) HP Post-Warranty Care Pack

2. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
B) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
C) HP Care Pack Services cover multiple pieces of equipment with one service level.
D) HP Care Pack Services cover multiple pieces of equipment with multiple service levels.

3. What is included in the defective media retention service?

A) It allows the HP technician to use refurbished parts to complete a repair.
B) It allows the HP technician repairing the device to keep the defective part.
C) It allows the customer to retain the defective drives that are repaired.
D) It allows the HP technician to come onsite and replace the non-functioning device with a new one.

4. Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?

A) Asset Tagging
B) Defective Media Retention
C) Printer Installation
D) Accidental Damage Protection

5. Which service offers faulty hardware repair at a designated HP repair center?

A) Travel repair
B) Offsite repair
C) Designated repair center exchange
D) Onsite repair

Solutions: