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WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. What is the purpose of a value chain analysis? Choose 1 answer

A) To allow the company to implement an intranet and develop automated processes
B) To allow the company to use a systematic approach in developing a competitive advantage
C) To help the company determine its commitment to ethics and social responsibility
D) To determine company stockholder satisfaction

2. A corporation listens to people who are affected by change and solicits suggestions from people throughout the organization. Which strategy is the corporation using to overcome resistance to change? Choose 1 answer

A) Participation and involvement
B) Negotiation and reward
C) Facilitation and support
D) Education and communication

3. A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
Which quality process is the company using?
Choose 1 answer

A) Six Sigma
B) Reengineering
C) ISO 9000
D) Customer relationship management

4. What is the activity called when a corporate project team is created to develop a new product? Choose 1 answer

A) Venture capitalism
B) Benchmarking
C) Competitive innovation
D) Intrapreneurship

5. What is the first step of the control process? Choose 1 answer

A) Comparing performance against standards
B) Taking corrective action
C) Setting performance standards
D) Measuring performance

Solutions: