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Avaya Aura® Contact Center Solution Design Sample Questions:

1. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) The executive summary section of the proposal highlights the solution features.
B) The proposal value Is obvious, so It is not discussed.
C) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
D) Avaya can deliver what has been promised.

2. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The Avaya solutions and services Avaya could offer
B) The design diagram for discussion with customer
C) The model numbers of the existing contact center equipment
D) The salaries of the executives In the meeting

3. Which three attributes describe the right context of a customer journey experience? (Choose three.)

A) Specific Report focused
B) Seamless
C) Personalized
D) Intelligent
E) Single Channel driven

4. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A) VMware Mid-Range Server
B) Physical Mid-Range Server
C) VMware High-End Server
D) Physical Entry-Level Server

5. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
B) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
C) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
D) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

Solutions: