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EXIN ITIL 4 Foundation Sample Questions:

1. Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?

A) Optimize and automate
B) Focus on value
C) Progress iteratively with feedback
D) Collaborate and promote visibility

2. What is the value of a service?

A) The benefits, usefulness, or importance of the service, as perceived by the stakeholders
B) The amount of money that is created or saved for the service consumers by using the service
C) A tangible or intangible deliverable of the service
D) A result for a stakeholder enabled by the outputs of the service

3. What should be done for every problem?

A) It should be resolved so that it can be closed
B) It should be prioritized based on its potential impact and probability
C) It should have a workaround to reduce the impact
D) It should be diagnosed to identify possible solutions

4. What is a configuration item?

A) A problem that has been analyzed but has not been resolved
B) Any financially valuable component that can contribute to the delivery of an IT product or service
C) Any change of state that has significance for the management of a service
D) Any component that needs to be managed in order to deliver an IT service

5. Which is a purpose of the 'relationship management' practice?

A) To identify, analyze, monitor, and continually improve links with stakeholders
B) To protect the information needed by the organization to conduct its business
C) To be the entry point and single point of contact for the service provider with all of its users
D) To systematically observe services and service components

Solutions: