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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

A) Continual improvement
B) Service configuration management
C) Relationship management
D) Service level management

2. Which service value chain activity relates with buying new products?

A) Obtain/build
B) Improve
C) Plan
D) Engage

3. Which is the addition, modification or removal of anything that could have an effect on services?

A) A service request
B) An event
C) A change
D) A problem

4. What should remain constant within an organization, even when the organizations objectives change?

A) Guiding principles
B) Service offerings
C) Outputs
D) Outcomes

5. Which statement about problems is CORRECT?

A) Problems must be resolved quickly in order to restore normal business activity
B) Problems are not related to incidents
C) Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis
D) Problem prioritization involves risk assessment

Solutions: