Compiled by official test syllabus

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Full of useful knowledge

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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welches der folgenden BESTEN beschreibt ein Problem?

A) Die Ursache eines oder mehrerer Vorfälle
B) Ein schwerwiegender Vorfall, der sich kritisch auf das Geschäft auswirkt
C) Die Ursache von zwei oder mehr Vorfällen
D) Ein bekannter Fehler, für den Ursache und Lösung noch nicht bekannt sind

2. Welcher Prozess ist für die Steuerung, Aufzeichnung und Berichterstattung von Versionen, Attributen und Beziehungen in Bezug auf Komponenten der IT-Infrastruktur verantwortlich?

A) Incident Management
B) Service Asset- und Konfigurationsmanagement
C) Service Level Management
D) Änderungsmanagement

3. Wofür wird ein RACI-Modell verwendet?

A) Leistungsanalyse
B) Rollen und Verantwortlichkeiten definieren
C) Überwachungsdienste
D) Konfigurationselemente aufzeichnen

4. Eine IT-Abteilung steht unter Kostensenkungsdruck. Infolgedessen hat die Qualität der Dienstleistungen zu leiden begonnen. Welches Ungleichgewicht stellt dies dar?

A) Übermäßiger Fokus auf Qualität
B) Übermäßig proaktiv
C) Übermäßiger Fokus auf Kosten
D) Übermäßig reaktiv

5. Stellen Sie sicher, dass die Vertraulichkeit, Integrität und Verfügbarkeit der Services auf dem im Service Level Agreement (SLA) festgelegten Niveau gehalten werden. Welche Rolle fällt in den Verantwortungsbereich?

A) Der Service Level Manager
B) Der Informationssicherheits-Manager
C) Der Konfigurationsmanager
D) Der Änderungsmanager

Solutions: