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EXIN ITIL Foundation (V4) Sample Questions:

1. Identify the missing words in the following sentence.
The 'incident management' practice should maintain [?] for logging and managing incidents.

A) detailed procedures
B) a dedicated team
C) a formal process
D) a value chain activity

2. What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?

A) An emergency change
B) A normal change
C) A standard change
D) An internal change

3. Which statement about the 'continual improvement model' is CORRECT?

A) The model is applicable to only certain parts of the service value system
B) Organizations should use an additional model or method to link improvements to customer value
C) Organizations should work through the steps of the model in the sequence in which they are presented
D) The low of the model helps organizations to link improvements to its goals

4. What are the types of asset management?

A) IT asset management and technical management
B) IT asset management and software asset management
C) Operational management and IT asset management
D) Operational and technical management

5. In which case would a problem be logged?

A) Alter a workaround is identified and documented
B) When the cause is identified but not resolved
C) When a user reports an unplanned service interruption
D) After analysis of error information from a supplier

Solutions: