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Salesforce Certified Business Analyst Sample Questions:

1. Cloud Kicks (CK) is expanding and has many different departments in manufacturing and delivery. CK needs to prepare for a new Sales Cloud implementation for it, 6,000 users. To increase adoption, the business analyst (BA) wants to break down existing sides between the manufacturing and delivery departments.
Which planning approach should the ISA take to get buy-in from users?

A) Assign a team to start building a prototype of product functionality.
B) Recombined clear owners up for the platform and identity executive sponsors.
C) Document user requirement from each department during discovery sessions.

2. After completing requirements gathering session for a Sales Cloud implementation, the business analyst (BA) has started to write user stories. During an internal user story grooming session, the project manager decided that each user story must:
* Be assigned a level of effort
* Be demonstrated to the stakeholder
* Have documented deployment steps
Where should the DA capture these requirements?

A) Definition of done
B) Acceptance criteria
C) Assumptions

3. The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.
Why is it a best practice to establish benchmarks to evaluate existing processes?

A) Compares processes against CK's closest competitors
B) Proves processes are out of date and require a new solution
C) Shows tangible impact from changes to processes

4. Cloud Kicks leadership wants to use custom code for functionality that can easily be created declaratively in Sates Cloud. The business analyst (BA) has been asked to advise leadership on how these approaches impact their solution options.
What is one of the BA's strongest arguments for using configuration over code?

A) Configuration leverages multiple programming languages.
B) Configuration allows for any level of complexity.
C) Configuration provides faster speed to market.

5. At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project.
What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?

A) Define a common repository to hold all user stories and track changes over time.
B) Allow each team member to merge all user stories at the end of user acceptance testing.
C) Send emails to stakeholders with all of the changes to the user stories.

Solutions: