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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?

A) Ready Now Solutions
B) Contact Center Bundles
C) Virtual Private Clouds
D) Proof of Concept

2. Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

A) Graphical Designer
B) Call Vectoring
C) Avaya IX™ Orchestration
D) Visual Designer

3. Refer to the exhibit.

Based on the following features and functions:
* Able to choose the best agent available to handle an outbound contact
* Supports behavior-based past and predicted future behavior for customers and agents
* Supports data trending to determine patterns which is refreshed daily
* POM queries It at that moment In time when It decides on the agent handling a given call Which application would you place in the blue box?

A) Avaya Intelligent Customer Routing
B) Afiniti Enterprise Behavioral Pairing
C) Best Service Routing
D) Workspaces for Elite with POM Integration

4. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Enablement Licensing (EL)
B) Application Specific Licensing (ASL)
C) Standard License (SL)
D) Advanced License (AL)

5. Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

A) Voice Portal
B) Avaya Aura® Communication Manager
C) Avaya Experience Portal
D) Avaya Aura® Contact Center
E) Avaya Contact Center Select

Solutions: